Privacy policy

Privacy Policy
Last Updated: June 3, 2025

Welcome to Syntorashop (“we,” “us,” “our,” or the “Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website (aurashop.com) and related services (collectively, the “Services”).

By accessing our Site or using our Services, you agree to the practices described in this policy. Please read it carefully.

1. Updates to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we’ll update the “Last Updated” date above and post the changes on this page.

2. What Information We Collect

a. Information You Provide Directly

We collect personal information you share with us, including:

  • Contact details: Name, email, phone number, mailing and billing addresses

  • Order details: Items purchased, payment confirmation, shipping information

  • Account data: Username, password, security questions

  • Customer support: Any information you include when contacting us

Note: You can choose not to provide certain data, but it may affect your ability to use some features.

b. Information Collected Automatically

We gather information about your interaction with the Services using cookies and similar technologies. This may include:

  • IP address

  • Device type and browser

  • Usage patterns and page views

  • Network and connection data

c. Information from Third Parties

We may receive your information from:

  • Service providers like Shopify (site infrastructure) and payment processors

  • Marketing partners who help personalize and deliver ads

  • Analytics tools tracking user engagement across the Site and emails

3. How We Use Your Information

We use your data to:

  • Deliver and manage orders (processing payments, shipping, returns, account creation)

  • Communicate with you about purchases, updates, or service issues

  • Provide customer support

  • Improve and personalize your experience

  • Detect and prevent fraud or misuse

  • Send marketing and promotional messages, where permitted

  • Comply with legal obligations

If you're located in the EEA, our use of your data may rely on legal grounds like contractual necessity, legitimate interests, or your consent under Art. 6(1)(f) GDPR.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Operate and enhance the Site

  • Analyze user behavior and preferences

  • Customize ads and marketing content

You can manage cookie settings in your browser. However, blocking cookies may affect Site performance. We also recognize Global Privacy Control (GPC) signals for opt-out requests. Learn more at 

For details on Shopify’s cookies, see:

5. When We Share Your Information

We may share your data with:

Category of Information Shared With
Identifiers & Contact Info Vendors, fulfillment partners, marketing partners
Order & Shopping Info Payment processors, service providers
Usage & Network Data Analytics providers, ad partners
Location (e.g., via IP) Shopify, security vendors

We may also share data:

  • With your consent

  • To comply with legal obligations

  • In connection with business transfers (e.g., mergers, acquisitions)

  • With affiliates within our corporate group

We do not use sensitive personal data for profiling or without your consent.

6. Your Rights

Depending on your location, you may have rights under applicable privacy laws:

  • Access: Request to view the personal data we hold

  • Correction: Request updates to inaccurate information

  • Deletion: Ask us to delete your data

  • Portability: Request a copy of your data

  • Opt-out: Prevent the sale/sharing of your personal data or targeted ads

  • Restrict/Withdraw Consent: Limit how we process your data

  • Appeal: If your request is denied, you can appeal

To exercise these rights, contact us using the information below. We may need to verify your identity before processing your request. You can also designate an authorized agent to act on your behalf.

7. Communications Preferences

You can opt out of promotional emails at any time by clicking “Unsubscribe” in the email. We may still send you non-promotional emails, like order updates or service notifications.

8. Data Security & Retention

We use reasonable safeguards to protect your data. However, no online system is 100% secure. Do not share sensitive data over unsecured channels.

We retain your information only as long as needed to:

  • Maintain your account

  • Fulfill our services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

9. International Transfers

We may store and process your information outside of your home country. When transferring data from the EEA or UK, we rely on standard contractual clauses or other legally approved mechanisms to ensure your data remains protected.

10. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their data. If you believe we’ve collected data from a child, contact us to request deletion.

11. Third-Party Links

Our Site may link to external websites. We’re not responsible for the privacy practices or content of those sites. Please review their policies separately.

12. Questions or Concerns?

If you have questions, concerns, or would like to exercise your privacy rights, contact us at:

📧 Email: aura@gmail.com

If you are in the EEA, you can also lodge a complaint with your local data protection authority.